What is the Denial of Receipt form and why is it required?Updated 2 months ago

The Denial of Receipt form is a necessary document when a package reportedly delivered is missing. Completing this form asserts that the parcel was not received and aids us in lodging a formal investigation with our courier partner.

Submission of this form initiates our investigation process, which could include reviewing the delivery driver's data and efforts by the fraud prevention teams. It is crucial for ensuring a timely and effective resolution to the matter.