My item isn’t working — what should I do?Updated 2 months ago
Oh no! We’re really sorry to hear your item isn’t working as expected.
Many toys are supplied with demo or 'Try Me' batteries, which are intended for short-term use. If your item uses batteries, please try replacing them first, as this often resolves the issue.
If the problem continues, or if your item doesn’t require batteries, don’t worry — we’re here to help! Simply click the button below, upload a photo or video showing the issue, and a member of our friendly Customer Service Team will be in touch as soon as possible.