Why isn’t my offer or discount working?Updated 2 months ago
Oh no! We’re sorry your offer isn’t working at checkout.
Some of our deals and promotions have a few restrictions or terms and conditions, which might be why your discount isn’t showing. Before you checkout, please double-check that:
Your basket meets any minimum spend (if the offer has one).
The offer applies to the items in your basket — a few products might be excluded such as LEGO etc. You'll find eligibility criteria in the details of the offer, usually show with an *.
The promotion is still valid and hasn’t expired.
You’ve entered any discount, promotion or voucher code exactly as shown (no extra spaces or missing letters).
You’re using the same email or account the offer was sent to (for exclusive deals).
You’ll find all the offer details and full T&Cs in the email or online where it was shared.
If you’ve checked everything and your discount still isn’t working, no worries — just get in touch by clicking the button below, and we’ll be happy to help.
Please include the offer code that you are trying to enter along with a screenshot of all the items in your basket clearly showing the error message you are receiving.